General questions

How do I order products on Shop?

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How do I search for a product?

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Do I have to pay for my orders in full?

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Ordering

Is the ordering procedure secured?

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How do I purchase the items in my shopping cart?

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Im having shopping cart problems. What do I do?

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Shipping & Return

How much is shipping?

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Where do you ship?

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Support

Deciphering Marketing Lingo For Small Business Owners

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Using Banner Stands To Increase Trade Show Traffic

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Yes. After you complete and pay for your order, we will send you a confirmation email with all the details of your order including your shipping confirmation number.

Absolutely. We use PayPal and Stripe as our payment merchants because they are easy to use, very secure and extremely careful about avoiding fraud. Both services uses address verification checks, card verification checks and powerful encryption to make your payment safe and secure.

Yes. All the prices on our website are final prices including sales tax. The customer is responsible for any duty and custom-related charge charged by their country. However from our experience the duty for fashion jewelry in most countries are quite low. If you have further questions regarding the custom charge, we suggest you contact your local bureau.

Absolutely. We provide a full money-back guarantee is you are not satisfied for any reason. If you wish to return an item simply contact us by email or phone for the return shipping address. To learn more about our guarantee policy, click here.

We ship to all countries including but not limited to Canada, Mexico, Japan, United Kingdom, France, Ireland, Spain, Portugal, Germany, Italy, Belgium, Norway, Denmark, The Netherlands, Sweden, Switzerland, Finland, Austria, New Zealand, Australia, Greece, Turkey and South Africa.

We offer FREE shipping WORLDWIDE!  We also offer faster shipping options for a nominal fee. Please find the details in our Shipping Policy.

Many people want to purchase for birthdays, anniversaries or other special occasions. Please inform us if you have a special request for a special occasion.

Yes. Please contact us within 12hrs if you want your purchase to include special packaging or shipped to a 3rd party as a gift for any occasion such as a birthday, anniversary, graduation, etc.

You can call us any time at LilyFair Jewelry. We encourage our customers who have any question to call. We love to talk with you to share our appreciation of fashion, answer questions or find specific jewelry for you. You can call us at +1 (909) 333-LILY (909-333-5459) . If the line is busy, please leave your contact number we will call you back within 24 hours. You can also contact us by email at lily@lilyfairjewelry.com.