How do you keep your prices so low?

LilyFair Jewelry has built an broad alliance of artists and workshops over the years. We hand-pick the latest and most stylish fashion jewelry and often enjoy exclusive deals from our artists.  We keep our prices low by sending you the jewelry directly from the workshops instead of via distributors.

How do you keep up with the latest fashion trends?

We always pay very close attention to the pulse of fashion trends and we participate in the top fashion shows around the world each year. Our art director screens each piece of jewelry from design to fine details to make sure they will make you stand out from the crowd.  However, that also means we have only a limited quantity of each jewelry item and when they are sold out, they are no longer available.

How do I order and pay?

Just simply add your order to the shopping cart. We use PayPal and Stripe to ensure secure payments.

Do you confirm the details of my order?

Yes. After you complete and pay for your order, we will send you a confirmation email with all the details of your order including your shipping confirmation number.

Is my payment secure?

Absolutely. We use PayPal and Stripe as our payment merchants because they are easy to use, very secure and extremely careful about avoiding fraud. Both services uses address verification checks, card verification checks and powerful encryption to make your payment safe and secure.

Does the price include the sales tax?

Yes. All the prices on our website are final prices including sales tax. The customer is responsible for any duty and custom-related charge charged by their country. However from our experience the duty for fashion jewelry in most countries are quite low. If you have further questions regarding the custom charge, we suggest you contact your local bureau.

Do you provide a guarantee?

Absolutely. We provide a full money-back guarantee is you are not satisfied for any reason. If you wish to return an item simply contact us by email or phone for the return shipping address. To learn more about our guarantee policy, click here.

What countries do you ship to?

We ship to all countries including but not limited to Canada, Mexico, Japan, United Kingdom, France, Ireland, Spain, Portugal, Germany, Italy, Belgium, Norway, Denmark, The Netherlands, Sweden, Switzerland, Finland, Austria, New Zealand, Australia, Greece, Turkey and South Africa.

Do you charge for shipping?

We offer FREE shipping WORLDWIDE!  We also offer faster shipping options for a nominal fee. Please find the details in our Shipping Policy.

What if I have a special requirement regarding shipping?

Many people want to purchase for birthdays, anniversaries or other special occasions. Please inform us if you have a special request for a special occasion.

Can you package and ship to a 3rd party as a gift?

Yes. Please contact us within 12hrs if you want your purchase to include special packaging or shipped to a 3rd party as a gift for any occasion such as a birthday, anniversary, graduation, etc.

Can I talk to a live person at LilyFair Jewelry?

You can call us any time at LilyFair Jewelry. We encourage our customers who have any question to call. We love to talk with you to share our appreciation of fashion, answer questions or find specific jewelry for you. You can call us at +1 (909) 333-LILY (909-333-5459) . If the line is busy, please leave your contact number we will call you back within 24 hours. You can also contact us by email at lily@lilyfairjewelry.com.